HEIDY
INNOVATION
TECH SOLUTIONS
INNOVATION
TECH SOLUTIONS
Architecting resilient infrastructure & scalable tech ecosystems
Empowering Businesses with Proactive IT Management & Infrastructure Engineering.
System Status: Operational
Serving Kuala Lumpur, Selangor, Johor & Singapore · Typical responses within one business day for new inquiries
SLA-governed operations for resilient uptime, secure infrastructure, and dependable service outcomes across every layer of your IT environment.
Trusted Technology Partners
Aligned with ISO 27001-style practices
PDPA-conscious data handling
What these badges mean
ISO 27001-style: We align controls and documentation with common ISMS practices; formal third-party ISO certification is engagement-specific unless stated in your contract.
PDPA-conscious: We treat personal data carefully and aim to meet Malaysia PDPA expectations for how inquiries and service data are handled.
Overview
About H.I.T.S
H.I.T.S is an SLA-driven managed IT partner specializing in proactive operations and infrastructure engineering for mission-critical environments. We align response times, incident workflows, and lifecycle planning to keep your digital backbone secure, stable, and business-ready.
Capabilities
Our Core Services
Enterprise Data Center Solutions
SLA-aligned data center design and deployment with resilient compute, optimized thermal profiles, and scalable rack architecture.
Mission-Critical Networking & Security
High-availability network engineering with segmentation, policy-based access, and security controls built for uptime-sensitive operations.
Cloud Integration & Migration Services
Seamless transition to hybrid or public cloud platforms (AWS/GCP/M365) with a focus on data integrity and uptime.
Cybersecurity & Risk Mitigation
Threat-modeled defense stacks: endpoint telemetry, hardened VPN ingress, scheduled vulnerability cycles, and policy-driven access control mapped to your risk surface.
Proactive IT Maintenance & Technical Support
Lifecycle operations for production endpoints — patch orchestration, immutable backup verification, recovery drills, and auditable runbooks engineered to reduce mean time to recovery.
Media & Creative Pipeline Engineering
Performance-tuned infrastructure for media teams, including render workflows, high-throughput storage, and version-controlled production pipelines.
CCTV Surveillance & Security Systems
IP video architectures with edge recording, encrypted transport, and operator workflows tuned for audit trails and facility-wide situational awareness.
Custom-Built Workstations & Performance PCs
Validated compute platforms for creative and engineering workloads — thermal headroom, ECC where warranted, storage-class topology, and burn-in telemetry before handover.
Web Design & Application Development
Performance-first web surfaces and internal tools: static edge delivery, API hardening, observability hooks, and deployment pipelines aligned to your compliance boundary.
Packages
Our Packages
Pick a fixed-scope project for delivery and handover, or a monthly managed plan for ongoing SLA-backed operations.
Project engagements
One-time engineering and deployment. Final pricing depends on site survey and hardware/software choices.
🧰 SME Starter
RM 2,500 – RM 4,500
Best for: First-time office builds and lean teams that need a reliable baseline.
For: Small businesses, startups, shops, clinics
- Office network setup
- Server & rack install
- Cloud config
- On-site wiring & cable trunking (up to 10 points)
- Basic firewall/router setup
- Email migration (up to 10 users)
- Local shared drive/NAS setup
- 1-month remote support
🛡️ Corporate Managed Shield
RM 7,000 – RM 15,000
Best for: Organizations standardizing identity, VPN, and endpoint posture across sites.
For: Corporates, co-working spaces, large SMEs
- Firewall hardening and perimeter policy governance
- Secure VPN architecture with role-based access control
- Azure/GWS identity policy, password, and compliance baselines
- Staff IT onboarding and offboarding lifecycle management
- Endpoint security visibility and escalation workflows
- Quarterly backup verification and security review reporting
Industry Choice
🎬 Animation & VFX Studio Enterprise
RM 8,000 – RM 20,000+
Best for: Studios shipping high-resolution pipelines that cannot afford render or storage bottlenecks.
For: Animation studios, VFX, and high-end post-production teams
- Render Farm Management: Multi-node orchestration & Deadline/Thinkbox setup.
- Pipeline Integration: SVN, GitLab, and Perforce server optimization.
- High-Speed Storage: RAID/ZFS storage arrays (10–100TB) with NVMe caching.
- Network Fabric: Dedicated 10GbE/40GbE fiber backend for ultra-fast asset transfer.
- Open Source Stack: Deployment of Blender, Krita, and Linux-based render nodes.
- Software Licensing: License server management for Adobe, Autodesk, and SideFX.
- Streaming & Review: OBS Studio presets & SyncSketch/ShotGrid integration.
- Power Resilience: Enterprise UPS backup with automated clean-shutdown sequences.
- Security: Isolated 'Dark Site' production networks for IP protection.
Managed plans (monthly)
Ongoing support with documented channels and escalation paths. Compare highlights below, then review full deliverables in each card.
| Capability | Core Support | Professional Managed | Enterprise Total Care |
|---|---|---|---|
| From (guide) | RM 500 / mo | RM 800 / mo | RM 1,200 / mo |
| Primary channel | Email & WhatsApp | + priority dispatch | Incident command |
| Documented remote SLA | 1–2 business days | Tighter (business hours) | 2h remote / 6h on-site (contractual) |
| Backup assurance | Baseline guidance | Daily integrity check | Continuous posture reviews |
| Monitoring | Health checks (up to 5 endpoints) | Extended visibility | Live / near-real-time monitoring |
| On-site rhythm | 2 visits / month | Priority SLA-aligned | Unlimited (SLA-governed) |
Core Support
RM 500 / month
Best for: Teams that want dependable remote coverage without advanced monitoring overhead.
Remote stability-focused coverage with SLA-backed response windows, proactive triage, and repeatable baseline maintenance.
- Email & WhatsApp channel (documented SLA: 1–2 business days)
- Basic troubleshooting & triage
- 2 on-site visits / month
- Proactive health checks on up to 5 endpoints
- Remote access tooling (AnyDesk/TeamViewer)
- Monthly OS patch baseline
Most chosen
Professional Managed
RM 800 / month
Best for: Growing businesses that need tighter turnaround and daily backup confidence.
Business continuity-centric managed services with tighter SLA turnaround, backup assurance, and operational risk reduction.
- All Core Support deliverables
- Daily backup integrity check
- Priority on-site dispatch (SLA-aligned)
- WhatsApp escalation < 4 hours (business hours)
- Scripted automation (e.g. printer/map rollout)
- Antivirus log review & anomaly flags
- VPN access lifecycle management
Maximum coverage
Enterprise Total Care
RM 1,200 / month
Best for: Always-on operations that require monitoring, ownership, and executive-ready incident rhythm.
24/7 monitoring, dedicated engineer ownership, and enterprise-grade incident governance for always-on infrastructure operations.
- Full-stack IT coverage & incident command
- Live / near-real-time system health monitoring
- Unlimited on-site visits (SLA-governed)
- SLA: 2h remote response / 6h on-site (where contractually defined)
- Uptime or Zabbix-grade monitoring integration
- Device inventory & configuration drift tracking
- Wiki/Notion operational documentation
- Quarterly IT roadmap & capacity reviews
*Hardware (e.g. firewalls, switches, NAS) and software licenses (e.g. Google Workspace, antivirus) are not included in the package prices above. These will be quoted separately based on your requirements.
Why us
Why H.I.T.S?
Certified Expertise
Managed by Senior IT Systems Engineers with 10+ years experience.
Rapid Response
Guaranteed 4-hour on-site response time for critical failures.
Scalable Solutions
Supporting 5 to 500+ users across Malaysia and Singapore.
Outcomes
Trusted by Industry Leaders
- Regional HQ: Cut recurring downtime during office expansions with standardized wired Wi‑Fi and firewall rollout.
- Creative studio: Stabilized overnight renders with monitored storage health checks and pipeline failover drills.
- Multi-site SME: Unified Azure/Google Workspace identity lifecycle so onboarding/offboarding stays auditable.
Specific customer names available under NDA — ask us for a sector-relevant reference when you request a quote.
Ideas
Insights
Short topics we often discuss with clients. Message us on WhatsApp to go deeper on any headline.
Studio pipeline readiness
Storage topology, render queues, and review workflows — what to validate before a delivery crunch.
Discuss this topicSME cloud migration baseline
Identity, mail, and shared data moves — minimizing cutover risk for hybrid teams in MY/SG.
Discuss this topicSecurity baseline for hybrid work
VPN, device posture, and backup drills that scale from five seats to multi-site.
Discuss this topicFAQ
Frequently asked questions
Do you support Singapore as well as Malaysia?
Yes. We deliver projects and managed services across Kuala Lumpur, Selangor, Johor, and Singapore. Travel and SLA details are confirmed in your statement of work.
What is typically excluded from package prices?
Hardware (firewalls, switches, NAS), cabling materials beyond quoted scope, and third-party licenses (e.g. Microsoft 365, antivirus, Adobe) are quoted separately unless explicitly included in your agreement.
How fast can you be on-site for critical failures?
Our public commitment includes a 4-hour on-site response for critical failures where contractually covered. Exact SLA matrices depend on your tier and location.
Is WhatsApp the main support channel?
WhatsApp is the fastest path for many clients; email and scheduled calls are available too. Enterprise Total Care adds structured monitoring and escalation paths.
Can you sign an NDA before we share network diagrams?
Yes. We routinely work under NDA before receiving sensitive topology, credentials, or studio pipeline details.
Perkhidmatan IT untuk Malaysia & Singapura
H.I.T.S menyediakan khidmat IT berpengurusan dengan SLA yang jelas untuk SME, korporat, dan studio kreatif. Hubungi kami melalui WhatsApp untuk sebut harga atau konsultasi ringkas.
Minta sebut harga (WhatsApp)Contact
Request a quote
Prefer WhatsApp? Send us your scope and we’ll respond with next steps. Same SLA-minded team as every engagement.
Request a quote on WhatsApp